Returns & Exchanges Policy
At Sophie Conron, we want you to be completely satisfied with your purchase. Please review our return and exchange policies below:
Eligibility for Returns
- Items must be returned within 14 days of delivery
- Products must be unused, in original condition with all tags attached
- Original packaging must be intact and undamaged
- Proof of purchase is required for all returns
Non-Returnable Items
- Made-to-order or customized products
- Personal care items (for hygiene reasons)
- Items marked as final sale
- Gift cards and digital products
Return Process
- Initiate your return request through our online portal at sophieconron.com
- You will receive return instructions and authorization
- Package items securely using original packaging when possible
- Ship your return using a trackable service
Refund Details
- Refunds are processed within 5-10 business days after we receive your return
- Original shipping costs are non-refundable
- Refunds will be issued to the original payment method
- Sale items will be refunded at the purchase price
Exchanges
We currently offer exchanges for:
- Size exchanges (subject to availability)
- Color exchanges (subject to availability)
- Defective or damaged items
Faulty or Damaged Items
If you receive a damaged or defective product:
- Contact us within 48 hours of delivery
- Provide photos of the damage or defect
- We will arrange for return shipping at our expense
- Choose between replacement or full refund
International Returns
- Customers outside the UK are responsible for return shipping costs
- Refunds exclude original shipping charges
- Customs duties and taxes are non-refundable
Return Shipping
- You are responsible for return shipping costs unless the return is due to our error
- We recommend using a trackable shipping service
- Sophie Conron is not liable for lost return packages
Store Credit Option
Instead of a refund, you may request:
- Store credit for the full item value
- No deduction for original shipping costs
- Valid for 12 months from issue date
For any questions about returns or exchanges, please visit our Support Center at sophieconron.com
Last Updated: June 15, 2025