Frequently Asked Questions
Below you’ll find answers to common questions about our products, orders, and policies. If you need further assistance, please visit our Support Center on sophieconron.com.
Products & Customization
Q: Can sofa legs be customized to a different height?
Yes! We offer bespoke modifications, including leg height adjustments. Keep in mind that extreme changes may affect seating comfort.
Q: Do you offer sofa-beds or corner units?
Yes to both. Our sofas can be customized in various sizes and shapes, including L-shaped configurations. For quotes, contact us via the website.
Q: Are slipcovers included?
All our sofas come with removable, machine-washable covers (plain/striped fabrics). Floral and velvet covers require dry cleaning.
Q: Can I request fabric samples?
Absolutely! We’d be happy to send samples to help you choose.
Ordering & Shipping
Q: What’s your shipping policy?
- UK Deliveries: Typically processed within 3–5 business days.
- International: We currently ship only to the British Isles. For global deliveries, you may arrange a UK-based forwarding service
Q: My cart items disappear. How do I fix this?
Clear your browser cache or cookies. Steps vary by browser (e.g., Chrome: Settings > Privacy > Clear Browsing Data).
Returns & Exchanges
Q: What’s your return policy?
- Unused, tagged items may be returned within 14 days of delivery.
- Non-returnable: Sale items, swimwear (without hygiene seals), and personalized products.
Q: What if I receive a damaged item?
Notify us within 48 hours with photos. We’ll arrange a replacement or refund, including return shipping costs.
Trade & Wholesale
Q: Do you offer trade discounts?
Yes! For inquiries, reach out through our website’s Trade Contact Form.
Q: Can I stock your products in my store?
Wholesale accounts must be set up directly with our manufacturing partners. Details are available upon request.
Miscellaneous
Q: Why do grey marks appear on Sophie Conran for Portmeirion dinnerware?
The hard glaze may abrade softer metals (e.g., stainless steel cutlery). Use Bar Keepers Friend to remove marks.
Q: Are replacement lids available for Portmeirion products?
No, lids are sold only as part of full sets. Contact Portmeirion directly for assistance.